Before requesting a refund
For Get Out of My Bugatti, USD $5.99 purchases access to the complete remaining story. If you just completed checkout, sign back in using the same account and allow time for payment confirmation. Do not make a second purchase while a payment is pending.
When to contact us
Contact Customer Support if you were charged more than once for the same purchase, were charged without receiving the promised access, cannot play the purchased film due to a service-side fault, or believe a charge was unauthorized. We will review the transaction and the access issue and provide an appropriate resolution, including a refund when warranted or required by applicable law.
Other refund requests
Digital access is delivered after confirmed payment. Other refund requests are reviewed according to the circumstances and applicable consumer protection law. Nothing in this policy limits any rights that cannot legally be waived.
How refunds are made
Approved refunds are issued through the original payment method via Stripe. Processing and bank-posting times depend on the payment provider and your bank. Never provide a complete card number or security code to support.
Information that helps
When contacting support, provide the email address used for your DoramaFlix account, the purchase date and a brief description of the issue. A Stripe receipt or payment reference may help us locate the transaction; do not share sensitive card data.